FAQ

How long does it take for my order to ship?
Standard orders are typically processed between 2-3 business days. Please email us if you have any questions about your order.

Do you accept international orders?
Yes, we do. We're excited about our international customers and try to offer the most reasonable shipping rates possible. Please note, Warren Tales is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

Do you charge sales tax?
We are only required to collect sales tax on any orders placed within the state of California.

Is my transaction secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are processed through Etsy: All credit card information is encrypted using secure socket layer technology (SSL), and once received, is stored in a PCI compliant environment. This data is not shared between buyers and sellers.  

What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Please contact us directly for returns concerning personalized or custom orders.

Do you offer gift wrapping?
We do not offer gift wrapping services.

Can I find your products locally?
Please refer to the Stores page for a list of Warren Tales' brick-and-mortar locations.

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